CogniCity.Info listens to social media for any posts about disasters, effectively converting these platforms into a public information gathering system. Once a keyword is detected, it programmatically invites users to share more detailed reports. The system organizes and displays this information on a free digital map in real-time for residents and first responders. It also automatically integrates information from various government agencies, including infrastructure performance data and official disaster updates, to create a comprehensive map of impact, need, response, and recovery.

Information is the most important resource in a disaster. However, decision-support tools are typically available to only a small group of individuals within municipal, national, or international agencies. CogniCity.Info has revolutionized disaster preparedness, response, and recovery by democratizing decision-support infrastructure and making it freely available for all residents. When disaster professionals and urban residents work together, and when residential knowledge about local conditions is integrated into disaster response efforts, communities can convert the noise of social media into life-saving humanitarian infrastructure.